Shipping policy
At Urban Collectives, we aim to deliver your items quickly and securely. Here’s what you need to know about our shipping services.
Shipping Within Australia
- Free
- Express shipping - a fee will be applicable
Order Processing Orders are processed within 1–2 business days. You’ll receive an email confirmation with tracking information as soon as your order ships.
Tracking Your Order All orders come with tracking so you can follow your package’s journey. If you haven’t received your tracking number, please check your spam folder or contact us at urbancollection.au@gmail.com
International Shipping Depends on the location of the country.
Delivery Delays We do our best to ensure timely deliveries, but please be aware that shipping times may vary due to factors outside our control, such as public holidays or carrier delays.
Missing or Lost Packages If your package hasn’t arrived within the estimated timeframe, please reach out to our team at support@urbancollectives.com.au. We’ll work with our shipping partners to locate your order.
Need Assistance? Our Customer Service team is here to help with any shipping questions. Contact us at urbancollection.au@gmail.com for assistance.